Wait until the carriage is idle and silent before continuing.įigure: Open the ink cartridge access door The carriage moves to the center of the printer. If the printer is off, press the Power button to turn on the printer.Ĭlose the output tray extender, and then push the output tray back into the printer.įigure: Close the output tray extender, and then push the output tray into the printer Use genuine HP ink cartridges for good print quality. Note: HP cannot guarantee the quality of remanufactured or refilled ink cartridges. If the ink cartridges are not correctly installed, the printer might display an error. Remove, inspect, and then reseat the ink cartridges Here a few steps we could try to resolve the issue: What happens if you put the old ink cartridges in your printer (Do you get a similar error)? Have you attempted any steps on your own before posting on the HP Forums? I see that you’re getting an error message when you insert a new cartridge in your printer.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Thank you for posting your query, I'll be more than glad to help you out Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.This is a great place to get support, find answers and tips,.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.
This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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